TERMS OF BUSINESS AGREEMENT (PDF Downloads)

Consumer

An individual buying insurance wholly or mainly for purposes unrelated to their trade, business or profession.

Robinson Buckley Consumer Terms of Business Document

Commercial

Someone who is arranging a contract of insurance for business purposes.

Robinson Buckley Commercial Terms of Business Document

Privacy Policy

We are Headley Insurance Services Ltd; we also trade as Nugent Debenham Houghton Marsh, Robinson Buckley, NMT and Morgan Insurance. This is our privacy policy, explaining what data we collect, why we collect it and how we use it. This applies to anyone who we hold data about.

Using this policy

We have tried to make our policy as easy to understand as possible. If you have any questions about how we treat your data, please do not hesitate to ask. You can email us at sales@headleyinsurance.co.uk.

We collect and store your personal data in order to obtain insurance quotations, administer your policy, support you and improve the service we provide. We may also share relevant data with third parties involved with your insurance policy. We do not sell your data.

We collect data from you when you:

speak to us in person or on the telephone - where we may record calls for security, training, and crime prevention.

write or email us – we keep records of all the letters, emails, that we receive.

provide documents to support your application. As your broker, we are responsible for gathering some of this data. We may also refer to other sources of data, including the Claims and Underwriting Exchange, industry fraud databases or the financial sanctions list, anti-money laundering, insolvency and credit checking services.

respond to any marketing, customer surveys or promotional offers – we store data from your responses to help enhance our service and share more information with you.

use our website.

How we use your data

This data is used to help us find insurance for you. We will do this when you ask us to find you a new quotation or when we are renewing insurance policies. We only use your data to help provide the services you ask for.

To do this, we use specialised computer systems to find the right policy for you. We will share your data with insurers, intermediaries, and other third parties as part of this process. We provide this data for the express purpose of providing a quotation. These third parties are not allowed to store your data for any other purpose. We will only engage with legitimate third parties in this process and only when we are sure your data will be treated properly. We will only share your data with other third parties if we are legally obliged to, in order to prevent crime or to help manage your insurance policies. If we need to provide your data to another company, outside of this, we will ask your permission first.

We will also use your data to contact you about your insurance requirements and to administer the products you purchase from us. This includes checking some of the facts and data provided during the application process.

Please be aware, if you share data on public forums/social media, this information may be available to other people.

Depending upon your choice, you may opt-in or out of our marketing list. If you opt-in you may receive information about our products by electronic and non-electronic means such as by post, by email and by telephone. You may opt-out at any time either by the link offered in our marketing emails or by writing to The Data Protection Officer.

Your Data Rights:

The Right to Be Informed

We are committed to keeping you informed in a clear and transparent manner regarding the use, collection, and disclosure of your personal information. We will endeavour to inform you at the time we collect any information why we collect that information and how it will be handled. If your questions or concerns are not addressed in this privacy policy please contact us at the number or address below.

The Right of Access and Correction

You have the right to access and correct or complete any of your personal information that we may have of yours. This includes a confirmation that your data is being processed or any other supplementary information. You can access your information at the number and address below. We may take reasonable steps to verify your identity before granting access or making corrections. We will do this free of charge.

The Right of Erasure

You have the right to “be forgotten.” You can have your personal information deleted from our system subject to certain limitations. These limitations include when your personal information is necessary to fulfil our contractual obligations to you or under a legal requirement such as defence of legal claims. Please contact us at the address provided below for more information.

The Right to Restrict Processing

If you believe that we are processing your data incorrectly, inaccurately, unlawfully, or otherwise improperly, you may restrict our processing of your personal data. You may restrict or opt-out of processing at any time. Please contact us at the address provided below for more information.

The Right to Data Portability

You have the right to a machine readable copy of your personal information. We can provide this directly to you or to whomever you direct us to.

The Right to Object

You have the right to object to processing of your personal information, including any automatic decision making processes. We will evaluate your objections based on your specific situation. Please contact us to discuss or exercise this right.

Storing your data

We use a combination of physical and cloud based storage to ensure that your data is stored safely. When we engage third parties who store your data, we always ensure that your data is held in line with the law. We retain your data for no longer than necessary to provide the services you have asked for.

Access to your personal data

You have the right to request a copy of your information. This can be done by means of a Subject Access Request; there is no charge for this service.

Our contact details are:

Telephone - 01420 594242

Email - sales@headleyinsurance.co.uk.

Post – Headley Insurance Services Ltd, William Curtis House, Lenten Street, Alton, GU341HG

Data Protection

Headley Insurance Services Ltd is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998. Further details of the registration are available at www.dpr.gov.uk.


Legal

Data Protection

Robinson Buckley wants to protect the privacy of visitors to our website. Please read the following policy; it will help you to understand how we use your personal data. We may change our privacy policy at any time without giving you notice, so please check it each time you visit our website.

Whenever you give us personal data, you are consenting to its collection and use in accordance with this privacy policy, including our use of cookies as explained below.

What personal data do we collect?

We log your Internet Protocol (IP) address in order to receive and send information from and to you over the internet.

When you register with us, visit our website, use our services, make an enquiry, order products or services from us, you may be asked to provide some personal data such as your name, address, telephone number and e-mail address.

We also automatically collect data about visitors to our website (for example on browsing patterns) by using cookies. (See below.) This data is used only in an anonymous form; no individual is identified.

Cookies

A cookie is a small piece of data or message that is sent from a web server to your browser and is stored on your hard drive. A cookie can't read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system.

You can reset your browser so as to refuse any cookie or to alert you to when a cookie is being sent. We only use cookies for the purposes of system administration of our website and give us information about the number of visitors to different parts of our website.

How do we use your personal data?

We may use your personal data to carry out research about our visitors' and clients' demographics, interests and behaviour. We do this to better understand our visitors, clients and potential clients. This research is compiled and analysed on an aggregated and anonymous basis.

When you give us personal data, that data may be sent electronically to servers anywhere in the world and may be used, stored and processed anywhere in the world, including countries outside the European Economic Area.

Whenever and wherever we collect, process or use personal data, we take steps to ensure that it is treated securely and in accordance with our privacy policy.

To whom might we disclose your personal data?

We may pass your personal data to other data processors, such as off-site contingency locations and payment bureaus.

Except as set out above, we will not disclose your personal information unless we are obliged to do so or allowed to do so, by law, or where we need to do so in order to run our business (for instance where we outsource services or other people process data for us).

Intellectual Property

All content on this site is the property of Robinson Buckley Insurance Brokers Ltd. Reproduction, either full or in part, of any of this content is not permitted without prior written authorisation.

Links

Our website contains links to other websites, but this Privacy Policy applies only to personal data collected via websites operated by Robinson Buckley Insurance Brokers Ltd. We are not responsible for the privacy practices of other sites. We encourage our visitors to be aware when they leave our website, and to read the privacy policy of other sites that collect or use personal data.

Security

Unfortunately, no data transmission over the Internet or any other network can be guaranteed as 100% secure, but we take appropriate steps to try to protect the security of your personal data.

Inaccuracies and Corrections

We would like to keep your personal data accurate and up to date. If you become aware of any errors or inaccuracies please let us know by contacting us.

Robinson Buckley is a trading name of Headley Group Limited.
Registered in England, Company No. 4851495, Registered Office: William Curtis House, Lenten Street, Alton, Hampshire, GU34 1HG
Authorised and Regulated by the Financial Conduct Authority under number 306701,
which can be checked on the FCA’s website or by contacting the FCA on Tel: 0800 111 6768
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