About Us
Who are we?
Established in 1977, Robinson Buckley is an independent company able to offer insurance solutions from many insurance companies we consider appropriate to meet the specific needs of your insurance portfolio*. Our senior management team collectively enjoy a wealth of experience and is structured to provide expert advice, supported by a team of enthusiastic staff.
We are authorised and regulated by the Financial Services Authority (FSA) under firm reference number 304147. You may check this on the FSA’s register by visiting the FSA website, www.fsa.gov.uk/register/home.do or by contacting the FSA on 0845 606 1234.
Information about buying insurance and the ‘keyfacts’ documentation provided by insurers is provided by the Financial Services Authority on their website and can be accessed by clicking on the following link: FSA 'keyfacts' information
*for certain products, we may only deal with a single insurer or select from a limited number of insurers.
Mission Statement
Treating customers fairly is implicit in Robinson Buckley and is core to our culture and the way that our staff behave and do business.
We will provide our services based on a clear understanding of the needs of customers. We will monitor market changes and respond accordingly to ensure the continued appropriateness of our services.
We will provide information to customers about the benefits and costs associated with our services to help them understand what they can reasonably expect.
We will provide appropriate information in a way that is clear, fair and not misleading.
We will pay due regard to our customers needs, in a timely way.
We will honour the promises made to our customers.
Our service to you...
In addition to offering the right insurance at competitive premiums, we attach considerable importance to providing our clients with a personal service. When you place your business with us you will be confident in the knowledge that your portfolio will be managed by one of our senior brokers. When it comes to dealing with any claims we take an active and fully supportive role, ensuring these are settled promptly and fairly. [+ Read more about our services...]